What type of personal information do we collect, store and use?
The personal information that we collect, store and use is only for purposes that support you in using and managing our services. We collect the following information with some information being optional to provide and only applicable to specific users.
- Personal details (gender, full name, date of birth, address, phone number)
- Information about your business
- Information about your individual health & fitness
- Information about your Injuries and limitations
- Payment and order information (subscriptions, custom branding purchases)
- Any data you upload (photos, logos)
- General session feedback (chat functionality)
- Fitness programs and results
- Login details, passwords, and passcodes
- Inquiry information
- Any information you provide or upload anywhere on our platform
How do we collect, store and use personal information?
We collect, store and use personal information in several ways. We have questionnaires, forms, drop down menu fields, free text fields, number fields and uploading features. All information provided to us in any way whilst using our platform and services is an acknowledgement and consent for us to collect, store and use your personal information in order for us to provide you with our services.
What are the purposes for which we collect, store, use and disclose personal information?
The purpose for collecting, storing, using and disclosing your personal information is necessary to support you whilst using our services in the following ways.
- Sign up and onboard your account
- Contact you regarding any of our products and services
- Troubleshoot errors and provide support
- Provide you with educational or tutorial materials
- Conduct data analysis for improvements and to troubleshoot our services
- Maintain and improve any of our services
- Efficiently maintaining our business
- For any legal purposes
- Comply with applicable law
How may you access your personal information that we store?
The personal information you choose to provide to us through our services can be found throughout the platform whilst logged into your account. Here you can change and delete personal information. If you are having issues with changing or deleting any information, please contact accounts@virtfit.net to assist with any of your requests. Some personal information is compulsory in order for you to create and maintain your account.
How do you make a complaint and how do we will deal with such a complaint?
You can contact us via email at accounts@virtfit.net if you have any questions, concerns or complaints about this Privacy Policy or the way in which we collect, store, use and disclose your personal information. We will always try to respond to you and address your questions, concerns, or complaints within a reasonable time.
Are we likely to disclose your personal information to overseas recipients?
Yes, there may be a likelihood that your basic personal information will be disclosed overseas to India and within Australia. The disclosed information will strictly be to ensure our services can be maintained, enhanced or for troubleshooting.
How you may obtain a copy of our Privacy Policy?
A copy of our Privacy Policy is always available free of charge and can be obtained either from our website at www.virtfit.net/privacypolicy or by contacting us at info@virtfit.net. We will provide you with a copy at your request if you provide us with your relevant contact details.
Cookies Notification
‘Cookies’ are a small file placed in your web browser that collects information about your web browsing behaviour. Our website uses cookies that allow us to collect identifiable information from our users so that we can serve ads to you while you are browsing the Internet. ‘Cookies’ do not access information stored on your computer or any personal information like your name, address, email or telephone number.
A copy of our Privacy Policy is always available free of charge and can be obtained either from our website at www.virtfit.net/privacypolicy or by contacting us at info@virtfit.net. We will provide you with a copy at your request if you provide us with your relevant contact details.